Welcome! On this web page, you will find key contact information in order to assist you with your question(s).
If you haven't done so already, before you contact us, please take a moment to check all of the Background Checks links, which include various background topics and Frequently Asked Questions. By taking this first step, you may find the answer to your question(s).
24-hour Automated Telephone Service Available: (916) 227-4557
If a requesting agency does not have results within seven days and digital Live Scan fingerprint images were submitted, you may use the automated telephone system to check the status of your submission.
Record Review Unit and/or Foreign Adoptions: firstname.lastname@example.org
Questions regarding YOUR own criminal history record and/or Foreign Adoption procedures.
Applicant Response Section: email@example.com
Question regarding applicant transactions.
Questions regarding Visa-Immigration and Apostille.
Fingerprint Rolling Certification Program: firstname.lastname@example.org
Questions regarding how to become a Certified Fingerprint Roller in California.
Live Scan Support Section: email@example.com or (916) 227-3332
Questions regarding owning and operating YOUR own Live Scan device.
Live Scan Billing Unit: (916) 227-3870
Questions regarding accounts payable and receivable or discrepancies on an invoice.
Authorization Questions: AuthorizationQuestions@doj.ca.gov
Questions regarding authorization by the DOJ to conduct criminal history background checks.