Welcome! On this web page, you will find key contact information in order to assist you with your question(s).
If you haven't done so already, before you contact us, please take a moment to check all of the Background Checks links, which include various background topics and Frequently Asked Questions. By taking this first step, you may find the answer to your question(s).
24-hour Automated Telephone Service Available: (916) 227-4557.
If a requesting agency does not have results within seven days and digital Live Scan fingerprints were submitted, you may use the automated telephone system to check on your submission.
Record Review Unit and/or Foreign Adoptions: (916) 227-3849
Questions regarding YOUR criminal history record and/or Foreign Adoption procedures.
Applicant Response Section: firstname.lastname@example.org
Question regarding applicant transactions.
Questions regarding Visa-Immigration, and Apostille.
Fingerprint Rolling Certification Program: email@example.com
Questions regarding how to become a Certified Fingerprint Roller in California.
Client Services Program: (916) 227-3332
Questions regarding owning and operating YOUR own Live Scan device.
Live Scan Billing Unit: (916) 227-3870
Questions regarding accounts payable and receivable or discrepancies on an invoice.
Authorization Questions: AuthorizationQuestions@doj.ca.gov
Questions regarding authorization by the DOJ to conduct background checks.