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The car rental company must stop its practices unfair to consumers and provide refunds to eligible customers.
The court’s judgment settles an investigation by the California Attorney General’s Office and the San Mateo County District Attorney’s Office into certain business practices at Fox Rent A Car’s locations in California. See Judgment.
The judgment prohibits these practices and provides refunds for customers who were charged extra because of them. For example, if Fox charged you extra for driving outside California, Nevada and Arizona, you are entitled to get back that extra charge. If Fox made you buy liability insurance because you didn’t have an insurance card with you, you may be entitled to get that charge back as well. If you were charged extra for either of these things, you should soon receive a Notice Card in the mail telling what to do to get your refund.
If you had a different problem with Fox and filed a complaint about it, under the Judgment you might get a refund directly from Fox.
This judgment does not affect any other rights you may have regarding Fox.
Records indicate you were a customer of Rent A Car and may be eligible for a refund under consumer protection action brought by the Attorney General and District Attorney. The Complaint, pdf filed by the Attorney General and District Attorney cited a variety of practices unfair to consumers that include:
In November 2006, the Attorney General and District Attorney reached agreement with Fox for remedies. Under the Judgment, pdf, and Stipulation, pdf, Fox does not admit that it did anything wrong but the company must stop the practices cited in the consumer protection lawsuit. Fox also must refund money to some of its customers who were charged extra because of the company’s geographical-restriction and insurance-sales practices. According to Fox’s records, you may have been one of those customers. That is why you received the Notice Card from the AG and DA.
Check out the other FAQs for more information on the three groups of renters eligible for a refund and the process for claiming refunds.
The company that printed the original notices made a mistake. The original notices all contained the wrong dollar amount in the sentence, “Fox’s records show that you were charged $______....” The “Corrected Notice” mailed on December 28, 2006, fixes the error and shows the amount on which your claim will be based.
If you have already sent the response card from the first notice, you do not need to file another claim form. If you’re not sure, submit another claim form. Your claim will be counted only once and your refund will be based on the amount shown in the “Corrected Notice” you receive.
The Attorney General and District Attorney believe that the business practices of the Fox rental company violated California law. First, Fox charged renters who drove outside California, Arizona and Nevada a $50 “administrative fee” plus an additional $.35 for every mile after the first 100 miles per day. These charges meant customers had to pay hundreds dollars that had no direct relationship to the increased costs, if any, that driving outside these states cost Fox. Section 1671 of the California Civil Code prohibits companies from charging consumers this kind of “penalty.” Second, Fox customers were made to believe that they had to buy liability insurance if they couldn’t show proof that they were already covered by insurance. Section 1936 of the Civil Code prohibits rental car companies from requiring customers to buy this insurance. Third, some Fox customers filed complaints about the company for other issues – including, for example, being charged long after the rental for windshield damage that they weren’t responsible for. Fox denies that any of its practices violated the law. See Complaint, pdf.
There are three groups of renters eligible for refunds. (A renter may qualify for more than one group.)
There are several reasons why you may not have received notice from the Settlement Administrator:
If you are not covered by any of the categories but feel you are entitled to a refund under conditions of the settlement, feel free to contact the Settlement Administrator, Rosenthal & Co., at 1-800-207-0343. See Judgment, pdf.
Checks will be mailed to most of those eligible for refunds no later than April 8, 2007. The refund payments will be handled through the Settlement Administrator named by the court.
Anyone who made or makes a complaint about Fox to the Attorney General’s Office, the Better Business Bureau, or Fox between January 1, 2003 and February 7, 2007, on a subject other than geographical violations or renter’s liability protection insurance, and whose complaint is determined to be valid by the Attorney General and District Attorney, will be paid directly by Fox. Those checks will be mailed once the complaint is reviewed and validated.
Contact the Settlement Administrator, Rosenthal & Co., at 1-800-207-0343.