About the AG

  • Subscribe to the AG's RSS Feed
  • Join the AG's FaceBook
  • Follow the AG on Twitter
  • View the AG's YouTube Channel

Attorney General Becerra: Beware Of "Tech Support" Scams

Friday, May 12, 2017
Contact: (415) 703-5837, agpressoffice@doj.ca.gov

New Guide Shows Consumers How to Protect Themselves Online & File Complaints 

LOS ANGELES – California Attorney General Xavier Becerra today issued a consumer alert to warn Californians about "tech support" scams targeting personal computers. Also, this morning the Federal Trade Commission announced it will be conducting an aggressive law enforcement sweep targeting tech support scams nationwide.

“Millions of Californians rely on computers for banking, shopping, school work and much more,” said Attorney General Becerra. “While technology makes our lives easier, it also creates opportunities for scams. Californians should be particularly wary of anyone asking for money or private information online or over the phone.”

Tech support scams often begin either by phone or online, via a pop-up window requesting to chat with a user or directing people to call a phone number to fix a computer problem. The scam can also start with an email or text message warning of a computer vulnerability and directing users to visit a website or call a phone number. Then, the scammer pretends to be a computer technician working for a reputable technology company or internet service provider and solicits personal information.

In a new consumer protection guide released today, Attorney General Becerra provides practical ways for Californians to protect themselves against tech scams. The guide includes tips on what to look out for; ways to protect oneself against phony tech support; what to do if scammed; and instructions for filing a complaint with the California Attorney General’s Office.

Attorney General Becerra has made protecting consumers a top priority. Californians who believe they are victims of a tech support scam or who have been approached by tech support scammers should file a complaint at www.oag.ca.gov/contact/consumer-complaint-against-business-or-company with the California Attorney General’s Office. Victims may also call (800) 952-5225 or send a letter to: California Department of Justice, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550.

# # #
AttachmentSize
PDF icon Beware of Tech Scams Guide.pdf1.09 MB

Press Office Contacts

Email: agpressoffice@doj.ca.gov

Phone Number: (415) 703-5837

Subscriptions

Megan's Law

California Registered Sex Offender Database

Search Now

Site Navigation

Translate Website

  • Google™ Translation Disclaimer

This Google™ translation feature is provided for informational purposes only.

The Office of the Attorney General is unable to guarantee the accuracy of this translation and is therefore not liable for any inaccurate information resulting from the translation application tool.

Please consult with a translator for accuracy if you are relying on the translation or are using this site for official business.

If you have any questions please contact:Bilingual Services Program at (916) 324-5482

A copy of this disclaimer can also be found on our Disclaimer page.

Select a Language Below / Seleccione el Idioma Abajo

Close this box or use the [ X ]