During Consumer Protection Week, Attorney General Bonta Reminds Public Servants to Take Advantage of Recent Changes to Public Service Loan Forgiveness Program

Thursday, March 10, 2022
Contact: (916) 210-6000, agpressoffice@doj.ca.gov

OAKLAND – California Attorney General Rob Bonta today issued a consumer alert highlighting important information regarding recent changes to the Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs. On Oct. 6, 2021, the U.S. Department of Education (ED) announced that it would implement critical improvements to the PSLF program that should provide more eligible public servants with the student loan forgiveness that they deserve. As part of these improvements, ED has launched a limited-time Public Service Loan Forgiveness Limited Waiver Opportunity that will run through Oct. 31, 2022, allowing eligible borrowers to receive credit for past payments made on loans that would otherwise not qualify under the PSLF program. This move by ED to improve the PSLF program followed a lawsuit and yearslong advocacy by state attorneys general and others urging ED to take robust action to fix the broken PSLF program.

“California's public servants work day in and day out on behalf of the people of this state. Many took out student loans to become our firefighters, our teachers, our doctors, and more, with the promise of debt relief down the line," said Attorney General Bonta. “These public servants were let down by a broken system, but thanks to recent changes, they will finally be able to receive the loan forgiveness they are entitled to. If you are a public servant who holds federal student loan debt, I urge you to take advantage of the new PSLF Limited Waiver Opportunity.” 

How to Check if Your Payments are Eligible Under the Limited PSLF Waiver

Under the temporary program rules, any prior payment made will count as a qualifying payment, regardless of loan type, repayment plan, or whether the payment was made in full or on time. All you need is qualifying employment. This temporary change applies to student loan borrowers with Direct Loans, those who have already consolidated into the Direct Loan Program, and those who consolidate into the Direct Loan Program by Oct. 31, 2022.

There are two requirements in order to receive additional qualifying payments: 

  • Full-time employment: You must have worked full-time for a qualifying employer when prior payments were made. If you were employed in more than one qualifying part-time job at the same time, you will be considered full-time if you worked a combined average of at least 30 hours per week. You can receive credit only for payments made after Oct. 1, 2007, since that is when the PSLF program began. If you haven’t already, you must file a PSLF & TEPSLF Certification & Application for any period for which you may receive additional qualifying payments.
  • Loan consolidation: If you have Federal Family Education Loan (FFEL) Program loans, Federal Perkins Loans, or other types of federal student loans that are not Direct Loans, you must consolidate those loans into the Direct Loan program by Oct. 31, 2022. 

How to Utilize the Limited PSLF Waiver

  • You have Direct Loans and you’ve already had some PSLF employment certified: If you’ve already applied for PSLF and had at least some employment certified, ED will award any additional payments without further action from you. If necessary, Federal Student Aid may contact you to ask you to certify additional months of employment. You should look out for an email from Federal Student Aid in the coming weeks to let you know how many additional payments they have preliminarily determined to be qualifying. You don’t need to do anything until you receive an updated payment count or other communication from ED.
  • If you know that you have qualifying employment that you have not yet certified with ED, you should certify that employment now by using the PSLF Help Tool at www.StudentAid.gov/pslf.
  • You currently have Direct Loans and have not yet applied for PSLF: You will need to submit a PSLF form so ED can review your loans under the new rules and determine whether your current or past employers qualify for PSLF. You can submit this form through the PSLF Help Tool at www.StudentAid.gov/PSLF. Be aware that ED expects an influx of applicants due to the recent announcement, so you may see some delays in having your application processed. You will need to submit your application by Oct. 31, 2022.
  • You have at least one federal student loan that is not a Direct Loan, such as a FFEL loan: You will need to submit a consolidation application and a PSLF form by Oct. 31, 2022 to ensure that payments made on loans that are not Direct Loans can be counted toward PSLF. Right now, ED recommends that you consolidate before using the PSLF Help Tool to certify employment. If you want to check your employer’s eligibility for PSLF before you consolidate, you can do so by logging into the PSLF Help Tool, which is available at www.StudentAid.gov/PSLF. If you have a mix of FFEL and Direct Loans, please refer to the sections above to understand how your Direct Loans will be affected.
  • You previously tried to certify employment for PSLF but were denied: If ED previously said your employer was not eligible for PSLF then you need to submit a new form through the PSLF Help Tool to see if you can receive credit toward forgiveness. You can also see which employers ED has already deemed eligible through the PSLF Help Tool. Please note that this waiver does not affect qualifying employer rules. Your employer still needs to be a governmental organization, a 501(c)(3) organization, or a not-for-profit organization that provides a designated public service to get PSLF under normal rules and the Limited PSLF Waiver.
  • You don’t know what kind of federal loans you have: It’s very common for borrowers to not know what kind of federal loans they have. You can see what loans you have by logging into your account on www.StudentAid.gov, going to the My Aid page (www.StudentAid.gov/aid-summary/), and scrolling down to the Loan Breakdown section. There, you’ll see a list of each loan you have borrowed, even if you have paid the loan off or consolidated it into a new loan. Direct Loans begin with the word “Direct.” Federal Family Education Loans start with “FFEL,” and Perkins Loans include the word “Perkins” in the name.

You can find additional information and helpful tools regarding the PSLF Program at www.Studentaid.Gov/manage-loans/forgiveness-cancellation/public-service. Additionally, you can find a fact sheet on ED’s updated PSLF program here.

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