SAN FRANCISCO – Attorney General Kamala D. Harris today issued a consumer alert to Californians regarding potential sports ticket scams targeting consumers attending the Super Bowl and related events. As part of her commitment to modernizing government as well as better serving the visually impaired, Attorney General Harris has also released the first in a series of radio stories on consumer issues across the state. This feature includes a fan’s perspective plus information and tips from the California Department of Justice, StubHub, Fan Freedom, and the Better Business Bureau, to avoid becoming the victim of a ticket scam.
Radio Story (5:00): Listen on SoundCloud
Public Service Announcement (0:30): Listen on SoundCloud
Many Californians are no doubt eager to purchase tickets to Super Bowl 50, which will take place on February 7, 2016, at Levi’s Stadium in Santa Clara, California. The demand for Super Bowl tickets far exceeds the supply. In light of this, scam artists take advantage of sports enthusiasts by selling counterfeit, void, or stolen tickets. The Attorney General reminds Californians to purchase tickets through legitimate sellers in order to protect their personal information and ensure the authenticity of their tickets.
Regardless of the sporting event, consumers should be aware that purchasing tickets from individual, third-party sellers could also subject them to identity theft and fraud. Consumers who purchase tickets online based on classified ads could have their personal information misused. Additionally, those who buy sports tickets from unguaranteed sources may receive invalid tickets, may not receive tickets on time, or may receive tickets for a different event. Legitimate ticket resellers typically guarantee that sports tickets are authentic and clearly describe how refunds are handled. And in the event you are the victim of a ticket scam, even if you do receive a refund from the seller or your credit card company for the cost of the ticket, you may still be stuck with airfare and hotel costs. This consumer alert offers tips for safeguarding consumers from sports ticket scams.
What to look out for
The Attorney General offers California consumers the following tips in order to avoid falling victim to sports ticket scams:
The NFL provides tips for purchasing a legitimate Super Bowl ticket, and describes How to Tell if Your Super Bowl Ticket is Legit.
For information on Super Bowl 50 and the availability of tickets for the game, please go to Levi’s Stadium Super Bowl 50, and for more details about the event see Super Bowl 50 Frequently Asked Questions.
What to do if you are the victim of a SPORTS TICKET scam
The Better Business Bureau (BBB) offers resources for those who have purchased a counterfeit sports ticket. If you have been a victim of a sports ticket scam, immediately File a Complaint with the BBB.
Finally, the California Department of Justice protects the rights of consumers and collects complaints on sports ticket scams in order to identify patterns of wrongful activity. To submit a complaint to the California Department of Justice regarding a sports ticket scam, please use one of the following complaint forms: