Contact Us

Welcome! On this web page, you will find key contact information in order to assist you with your question(s).

If you haven't done so already, before you contact us, please take a moment to check all of the Background Checks links, which include various background topics and Frequently Asked Questions. By taking this first step, you may find the answer to your question(s).

Record Review Unit and/or Foreign Adoptions: recordreview@doj.ca.gov
Questions regarding YOUR own criminal history record and/or Foreign Adoption procedures.

Applicant Response Section: appagencyquestions@doj.ca.gov
Question regarding applicant transactions.

VISA/Immigration: visa-immigration@doj.ca.gov
Questions regarding Visa-Immigration and Apostille.

Fingerprint Rolling Certification Program: fpcert@doj.ca.gov
Questions regarding how to become a Certified Fingerprint Roller in California.

Live Scan Support Section: livescansupport@doj.ca.gov
Questions regarding owning and operating YOUR own Live Scan device.

Live Scan Billing Unit: (916) 227-3870
Questions regarding accounts payable and receivable or discrepancies on an invoice.

Authorization Questions: AuthorizationQuestions@doj.ca.gov
Questions regarding authorization by the DOJ to conduct criminal history background checks.

Integrated Voice Message Response (IVR) System: (916) 227-2300

The IVR is used to check the status of a fingerprint transaction. Be sure to have the ATI number and date of birth ready.